- Retail electricity market rules

- Law of Ukraine "On the Electricity Market"

- Law of Ukraine "On National Commission for State Regulation of Energy and Public Utilities " of September 22, 2016

- NCSREPU Resolution # 1469 dated December 27, 2017 "On Approval of Licensing Conditions for the Economic Activity for the Supply of Electricity to the Consumer"

- NCSREPU Resolution # 311 dated March 14, 2018 "On approval of the Code of commercial accounting of electric energy"

- NCSREPU Resolution # 310 dated March 14, 2018 "On Approval of the Code of Distribution Systems"

- NCSREPU Resolution # dated March 14, 2018 "On Approval of the Rules of the Retail Electricity Market"

- Law of Ukraine "On the peculiarities of access to information in the areas of supply of electric energy, natural gas, heat supply, centralized supply of hot water, centralized drinking water supply and drainage" of December 10, 2015, No. 887-VIII.

- License for the supply of electrical energy to the consumer.

- A copy of JSC Ukrnafta’s electricity supply contract.

          Supply (sale) of electric energy to the consumer is carried out for an agreement on the supply of electrical energy to a consumer chosen by the consumer by an electricity supplier who has received the corresponding license, at free prices.

          The price of electricity is economically feasible, transparent and non-discriminatory, which includes in particular the purchase price of electricity on the market of electric energy, the price (tariff) for services of the supplier of electric energy, prices (tariffs) for services of the operator of the transmission system, the operator of the distribution system and the provider of commercial accounting in accordance with the concluded agreements on the provision of the relevant services.

          The place of economic activity of the electricity supplier is the territory of Ukraine. In order to ensure the supply of electricity to consumers, the electricity supplier carries out the purchase of electric energy in the market of electric energy at free prices.

          Electricity supplier prior to starting electricity supply to consumers whose electrical installations are connected to electric networks on the territory of the operator of the system, must conclude an agreement of the electricity supplier on the provision of services for the distribution (transmission) of the electrical energy with the operator of the system, on the basis of which access to the networks the operator of the system in order to exercise their rights and duties and functions as an electricity supplier in relation to the consumers whose electrical installations are connected in the corresponding territory to the networks of the system operator, by agreeing on the conditions for the necessary information exchange, mutual rights, responsibilities and responsibilities of the parties, as well as the procedure for billing for the services for distribution (transmission) of electric energy on behalf of the system operator.

          Electricity suppliers must inform their consumers about the change of any terms of the contract on the supply of electric energy to the consumer not later than 20 days before their application, taking into account the information on the right of the consumer to terminate the contract.

          Electricity providers are obliged to inform consumers according to the established procedure of any increase in the price and the right of consumers to terminate the contract if they do not accept the new conditions

          The contract between the electricity supplier and the consumer is concluded as a rule by connecting the consumer to the contract developed by the electricity supplier on the terms of the commercial proposal published by the electricity supplier. If the parties have reached an agreement on the conclusion of the agreement on other terms, different from those contained in commercial offers placed on the official site of the electricity supplier, the contract shall be in paper format.

          At the same time, the parties may, by mutual consent, issue an addendum to the contract, in which the organizational peculiarities of supply of electric energy are agreed upon. Such applications shall be in paper format and signed by both parties.

          The contract for the supply of electrical energy to the consumer is between electricity supplier and consumer and provides for supply to the consumer the total amount of actual electric energy consumption for a certain object at a certain time period by one electric supplier in accordance with the consumer's choice of the commercial offer.

          To ensure your electrical safety:

- do not touch the wires that hang or lie on the ground. Remember that it is deadly dangerous not only to touch but also to approach more than 8 meters to the wire that lies on the ground;

- do not climb on the roofs of buildings near which wires are transmitted;

- do not equip them with parking or burn the fire;

- do not expose the wire lines and other objects to the conduction of the air lines (AL);

- do not allow children to play directly under the air lines and near the substations;

- do not run under the air "kites";

- do not touch metal sheaths of the AL and TV antennas, which, as a result of damage to the AL wires, can be tight;

- beware of accidental approach to the wires of the power lines during the execution of works under the AL: construction of buildings and buildings, loading and unloading works, storage of materials, and others;

- remember that inappropriate installation of radio or TV antenna, carrying out of various works near air lines with approaching metal parts of the AL causes electric trauma;

- unauthorized work in electrical installations that you do not own, independent connection to the power grid usually causes electric trauma;

- do not allow the installation of new or repairing existing electrical installations by unskilled persons. Careless repairs can lead to injury to the people who use these electrical equipment;

- portable power tool is a source of high danger. Before using the power tool, learn the requirements of the Safety Rules and the operating instructions from the manufacturer;

- household electrical appliances, portable fixtures intended for use only in rooms with floors that do not conduct electric current;

- do not touch the power supply of the buildings in any way. Do not even use insulated leads in unintended buildings, as ropes for hanging, drying clothes, and others.

          Remember! Most accidents occur during manufacturing and use of self-made extensions and electrical appliances.

          When using electricity in everyday life:

- do not use self-made "bugs" to protect the wiring from short circuits, use certified fuses;

- remember that faulty electrical appliances, isolation of wiring and switches - a constant source of injuries and accidents;

- do not repair the electrical appliances without disconnecting them from the power grid, do not carry out work in the power plants independently. Repair work must be carried out by specialists;

- to clean the lighting equipment, lamps, portable fixtures from dust and dirt it is necessary to shut them off the network;

- use plug-in plugs to connect the appliance to the mains. No connection of bare ends of wires is allowed;

- when washing with a washing machine, do not touch it with wet hands;

- take measures to prevent children's access to electrical appliances.

Open sockets are better equipped with special stubs.

          To avoid the occurrence of electrical injuries, it is necessary to know the following rules of electrical safety and to adhere to them:

- in humid premises, use portable lamps and electrical appliances with a voltage not exceeding 36 V;

- do not touch the wires that are hanging or on the ground (it is also deadly dangerous to approach them at a distance of more than 8 meters);

- do not fill with water from the water tap the dishes, coffee makers, switched on to the mains power supply, as simultaneously touching the appliance and the tap of the appliance, the person may be affected by electric shock;

- do not replace the electric lamps without switching them off, do not wipe with a damp cloth electric wires, plug sockets, switches, other electrical appliances, switched on to the electrical grid;

- do not carry electrical appliances on the yard, because in the event of damage to the insulation, a person standing on the ground and touching any metal part of such a tool can get an electric injury;

- do not climb the roofs of buildings, do not climb on trees near the air lines, do not try to penetrate any transformer substations for any purpose, do not attempt to repair the breaks of wires independently;

- do not touch the electric cables of the door, window frames, do not fix them on the nails, do not paint and do not whiten, in order to avoid damage and premature drying of insulation of electric wires. This leads to fires, and when dealing with people to accidents;

- do not allow children to play under air lines and near electrical equipment, explain them the danger of such behavior;

- do not allow children to play with sockets;

- do not hang things on wires, switches and sockets;

- it is important to know that household appliances (kettles, irons, electric cookers, etc.), as well as portable lamps (floor lamps, table lamps) with a voltage of 220 V, are intended for use in premises with non-conducting electric floors

            WARNING!!!! If a person falls under stress, do not touch it with her hands, and quickly shut off the electrical installation (switch, knob, or cut the wire with an ax, shovel with a dry wooden handle), drag the victim away from the body for dry clothes. After that, you must immediately start providing first aid (artificial respiration, stop blood, put a tire) and call a doctor! Contrary to popular belief, it is forbidden to bury the victim in the land, as these actions will not benefit, it can only lead to the death of the victim. Be careful and careful!

          Use with damaged isolation of electrical equipment connected to the electrical system in the open air can cause electric shock, as the LAND IS ELECTRICITY CONDUCTOR!

          If there is a controversial issue between the parties to the relevant agreement, the parties must take all measures that are used to resolve the disputed issue by initiating holding negotiations between the parties on the controversial issue and suggesting possible ways of resolving it. During the negotiations, the parties shall jointly determine the most appropriate solution for resolving the issue.

          The consumer is entitled to provide to the unit a supplier responsible for resolving disputes in the complaint. The supplier is obligated to consider all complaints received from consumers and to report the results of their consideration on the site.

          In the event of failure to reach agreement between the Supplier and the consumer through negotiation, the Parties have the right to file a petition for resolution of the dispute to the Regulator or its territorial subdivision and / or to submit the dispute to the commercial courts of Ukraine. Settlement of disputes by the Regulator or its territorial subdivision shall be in accordance with the procedure approved by the Regulator.

The target price of electricity on the day-ahead market, which is 3,333.33 UAH/MWth*hr (excluding VAT) for the trade zone of the UES of Ukraine and determined as the arithmetic-mean price for the hour of minimum and maximum load, according to the approved National Energy and Utilities Regulatory Commission resolution no. 1227 dated 7/30/2021

Tariff for electricity transmission services,   effective from January 1, 2023

Tariff for purchase and sale transactions on the day-ahead market and intraday market, effective from January 1, 2023

 Rates for electricity distribution services, effective from January 1, 2022

Verkhovna Rada of Ukraine

National Commission for State Regulation of Energy and Public Utilities (NCSREPU)

Anti-Monopoly Committee of Ukraine

National energy company “UKRENERGO”

Ministry of Energy and Coal Mining of Ukraine

State enterprise “MARKET OPERATOR”

State Inspectorate of Ukraine for Energy Supervision

Governmental portal

State Agency on Energy Efficiency and Energy Saving of Ukraine

          Sale of electricity

- reducing the price of electricity supplied;

- flexible conditions for payment of fines and penalties (can be discussed individually);

- flexible conditions for limiting electricity supply in cases of non-payment for consumed electricity (can be discussed individually).

          The main criteria of the consumer

- no debt before current energy supplier;

- even load during the day, week, month.

IMPORTANT information for electricity consumers

         According to the Provisions of the Law of Ukraine "On the Electricity Market", namely, paragraph 13 of Section XVII of the Final and Transitional Provisions, electricity transmission organizations (regional power distribution companies) will supply and transmit electricity by local networks until 12/11/2018, and from this date forth, they remain with the only function of electricity distribution.

          Consumers (except domestic and small non-residential consumers), which on the day the Law on Electricity came into force were provided electricity for transmission by the power transmission company (oblenergos) should select a supplier of electricity and conclude an "agreement on the supply of electric energy to the consumer" with him no later than 18 months from the date of entry the validity of the Law (that is, until 11.12.2018). At the same time, the change of the electricity supplier by the consumer is carried out on a gratuitous basis in accordance with the procedure established by the "Rules of the retail electricity market", approved by the decision of the NCSREPU dated 14.03.2018. No. 312. In case of non-selection of a new electricity supplier by the consumer (except for household and small non-residential consumer) within 18 months from the date of entry into force of the Law (until December 11, 2014), the supply of electrical energy to such a customer for no more than 90 days will be carried out by the Supplier of "last hope" in accordance with Article 64 of the Law, which will be determined by decision of the Cabinet of Ministers of Ukraine according to the results of the competition. At the same time, the tariffs for the services of the "last hope" supplier will be much higher than the retail tariff of the supplier of electric energy.

          Prerequisites for changing the electricity supplier:

- presence of an active contract for the supply of electric energy with the power transmission company (oblenergos);

- no debt before the electricity supply company.

           The main stages of transition to our company for the purchase of electricity

- to conclude a contract of sale of electric energy;

- submit the necessary certificates and documents to change the supplier.

           A list of documents for registration:

- copy of the certificate of state registration of a legal entity;

- application statement to the terms of the contract for the supply of electrical energy to the consumer;

- summary of expected consumptio of electric power;

- to send a notificartion on the change of supplier to the address of the current power supplier.

In case of any disputable issues please contact us at:

04053, Kyiv , 3-5, Nestorivsky Ln

Monday through Friday 8:30 – 17:15

Lunch break 12:00 – 12:30

Days off: Saturday, Sunday

Phone: +380 (44) 506 11 20

             +380 (44) 506 11 21

Email:

[email protected], [email protected]

Persons responsible for disputes settlement: Serhii Deineka, Director of the technical services department; Dmytro Zhdanov, Leading Power Engineer

In case of failure to reach an agreement by negotiation, the consumer has the right to apply to the court in accordance with the current legislation of Ukraine.

The procedure for reviewing these complaints is regulated by Article 21 of the Law of Ukraine "On National Commission for State Regulation of Energy and Public Utilities"