All disputes and controversions that may be regarding the understanding and application of the treaty of the natural gas supply or related to it or other disputes that may be between a supplier and a consumer, will be settled via negotiations and consultations.
In case of any disputable matters, please, contact us at: 04053, Kyiv, Nestorivskyi Lane, 3-5, or at e-mail: Olesia.Stoliar@ukrnafta.com, or call +38044 503 47 66 from 8.30 to 17.15 from Monday to Thursday and from 8.30 to 16.00 on Friday.
Olesia Stoliar, head of natural gas trading division, are responsible for the adjustment of disputes.
If the negotiations fail, a consumer has a right to file a respective application to the regulator of the natural gas market and/or send the dispute to the judicial consideration in accordance with the current legislation of Ukraine.
The order of the mentioned complaints consideration is defined with Article 21 of the Law of Ukraine “About the Energy and Utilities National Regulatory Commission”.
Address: 04053, Kyiv, Nestorivskyi Lane, 3-5
Working hours: from 8.30 to 17.15 on Monday-Thursday and from 8.30 to 16.00 on Friday
Days off: Saturday, Sunday
Tel. : +38 044 506 11 99.